We take great care in sourcing, packaging, and delivering our products. Because many of our items are curated, customised, or handled with intention, we operate on an exchange-only policy.

No Returns

We do not offer refunds or returns on any products sold through Blissfulday Lobola Emporium.

Exchanges for Faulty Items

Exchanges are accepted within 7 days of delivery only if the item is faulty or damaged upon receipt.

To qualify for an exchange:

• The item must be unused and in its original packaging

• Proof of purchase is required

• The fault must not be due to misuse, normal wear and tear or accidental damage

Once approved, the item will be exchanged for the same product or, if unavailable, an item of equal value.

Items Not Eligible for Exchange

The following items are non-exchangeable:

• Customised or personalised products

• Gift packs, hampers or bundled items

• Sale or clearance items

• Digital products or downloadable content

Reporting a Fault

Please report faulty items by emailing blissdaylobolaemporium@gmail.com within 7 days of delivery, including:

• Your order number

• A brief description of the issue

• Clear photographs of the fault

Shipping Costs

• Shipping costs for approved exchanges due to faults will be covered by Blissfulday Lobola Emporium

• Exchanges requested for any other reason (if approved at our discretion) will require the customer to cover shipping costs

Final Note

We, Blissfulday Lobola Emporium, reserve the right to assess all exchange requests and make a final determination. This policy is in place to ensure fairness, quality control, and care for all our customers.

All items are made to order and production will only commence once payment has been received.

• Please allow up to 14 working days for production and dispatch.

• Orders requiring personalised branding, surname customisation, clan illustrations, or design approval may take slightly longer depending on response times and approval requirements.

To ensure your keepsakes arrive safely, all items are carefully packaged to minimise the risk of damage during transit.

Available delivery options include:

• RAM Couriers (Recommended)

• The Courier Guy (Recommended)

• PostNet to PostNet (selected at the customer's own risk)

• PEP PAXI (selected at the customer's own risk)

***Digital Products will be send through email or WhatsApp

Once your order has been dispatched, tracking details will be provided.

Please note:

• Delivery times provided by courier companies are estimates and are outside of our control.

• Delays may occur during peak seasons, public holidays, or due to courier operational challenges.

• Customers are responsible for ensuring that delivery information is accurate at the time of ordering.

• Custom and personalised orders cannot be returned unless an error has occurred on our side.

• Any damage must be reported within 48 hours of delivery, together with photographs of the product and packaging.

Should you require your order for a specific date or event, please contact us before placing your order so that we can advise on production and delivery timelines.